Refund and Cancellation Policy
Last updated: 26 August 2026
This policy applies to professional route performance analysis engagements with Hazel Way Analytics Co., Ltd.. It covers cancellations, rescheduling, deposits, and refund eligibility.
1. Quote Acceptance and Deposits
Engagements require a written quote acceptance before work begins. Flagship audits and multi-depot reviews require a thirty percent deposit upon acceptance. Corridor studies and executive briefings may be billed in full before field work or observation begins, as stated in your quote.
2. Cancellation by Client
Before field work begins
If you cancel after accepting a quote but before dispatch log review is complete, the deposit is refunded minus a ₩150,000 administrative fee. If log review has begun, the deposit is non-refundable but may be credited toward a rescheduled engagement within six months.
After field work begins
Once field observation or depot visits have started, the deposit and any completed phase fees are non-refundable. If cancellation occurs mid-engagement, you receive deliverables for completed phases only and owe fees for work performed to date as itemized in writing.
3. Rescheduling
Field observation dates may be rescheduled once without fee if requested at least ten business days before the scheduled date. Rescheduling within ten business days incurs a ₩200,000 rescheduling fee to cover analyst scheduling costs. Executive briefings may be rescheduled once without fee with at least five business days notice.
4. No-Shows and Access Failures
If scheduled field access is unavailable due to client-side cancellation on the observation day, that day is billed at the daily field rate stated in your quote. Repeated access failures may result in engagement termination with fees due for work completed.
5. Work Already Started
Partial deliverables produced before cancellation— including draft charts, observation logs, or interim memos—remain billable. We provide these materials upon payment of outstanding fees for the completed portion.
6. Non-Refundable Items
- Completed field observation days
- Delivered written reports and chart packets
- Executive briefing sessions already conducted
- Travel and accommodation expenses incurred for your sites
- Rush fees applied to expedited timelines
7. Refund Eligibility
Full refunds of deposits occur only when Hazel Way Analytics cancels the engagement before any work begins, or when we fail to deliver agreed deliverables within the quoted timeline without client-caused delay. Partial refunds may apply if delivered work materially falls short of the agreed scope description, determined after good-faith review of the concern.
8. Refund Process and Timing
Approved refunds are processed to the original payment method within fourteen business days of approval. Bank transfer refunds within Korea typically appear within three to five additional business days depending on your institution.
9. Cancellation by Hazel Way Analytics
We may cancel an engagement before field work if scope requirements exceed our capacity or expertise. In such cases, any deposit received is refunded in full. If cancellation occurs after partial completion due to our inability to continue, fees are refunded proportionally to undelivered scope.
10. Disputes
Refund requests should be submitted in writing to info@toolkithazelway.click with your quote reference and engagement dates. We respond within ten business days. Unresolved disputes are subject to the governing law provisions in our Terms of Service.
11. Contact
Refund and cancellation inquiries: info@toolkithazelway.click, +82-32-5824-1736, Kang Soyeon, 14 Nuri-gil, Bupyeong-gu, Incheon 21300, REP. OF KOREA.